If you’ve ever got any queries relating to your web hosting package or you experience a problem with your sites, you will have to contact the web hosting provider’s tech support team. It may not make a difference how promptly they’ll answer if you have a general query, but an issue like a bungled web application update, for example, may result in your website becoming broken or unavailable online. And the longer you wait for the support team to get back to you, the longer the site will be inoperative. If you offer goods or services online, any downtime will damagingly affect your website and you can lose existing or potential visitors. Lots of hosting providers, primarily resellers, respond to trouble tickets and emails within 24 hours, but in the Internet era this is way too long, since visitors will hardly ever come back to a site that is not working properly for a lengthy period.

One-Hour Response Guarantee in Website Hosting

Our guaranteed maximum reply time for any helpdesk ticket that you submit or any e-mail that you send is just one hour, even if you contact us on weekends and legal holidays. Whatever the nature of your issue or question might be, we’ll lend you a hand immediately and will provide you with the necessary information to fix any problem with your sites. The actual reply time normally does not surpass fifteen to twenty minutes, so you can just forget about waiting around for hours to get a problem fixed or what’s even worse than that – waiting a whole day only to obtain an answer that more information is required while nothing is sorted out. We’ll give you assistance in an instant since we realize just how priceless time can be in the dynamic electronic sphere. The 60-minute reply guarantee is valid for any billing or technical enquiry that you might have related to our Linux website hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our help desk team members will be at your service at all times and they’ll reply to any trouble ticket that you open from our hosting Control Panel within sixty minutes max. The response time is guaranteed regardless of whether you have a generic enquiry relating to your semi-dedicated server or you chance upon some obstacle and for most issues you won’t have to wait even that long. No matter what the nature of the issue is or what time of day or night it is, we’ll be there to lend you a helping hand, as we’re available 365 days a year to take care of any billing, general or technical issue. In case you get in touch with us about anything that’s within our power, we will solve it before we get back to you, which means that you will not have to wait around for hours or even days while the problem remains. In case there’s something that you need to do on your end, we’ll provide you with the required details – what possible solutions to try, what actions to take, etc.