Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Offering great quality support prompt is our main priority, so we support each Linux website hosting plan with a 1–hour ticket response guarantee. At the time you supply a ticket or send us an e–mail, our user help support team will do their best to provide the most adequate solution to your problem and to supply you with guidance in a timely fashion.

  • Top quality support service

  • A Top–quality Support Service

  • Get in touch with us at any time necessary. Our staff of professionals is going to be on–line for you 24x7x365 to respond to all your doubts and to sort out any concern that you may have. You will be able to open a support ticket from your Website Control Panel or send us an email whenever. Also, on working days, you are able to give us a call or take advantage of the online chatting service.

  • Intuitive help center

  • An Intuitive Help Section

  • siteHostel’s Control Panel delivers a detailed know–how base that’s incorporated into all sections. In each part, you will find a Help button which will load for you a list of step–by–step lessons on how to use a selected function or complete a particular action. In addition, we have made information films so its possible to get a better idea of the Control Panel’s interface.