A live chat is a real-time way of communication between a hosting supplier's support crew and its customers. It's a very efficient way to receive some information about the website hosting services or have some issue resolved because you're talking to a live representative. The benefits of using a live chat service instead of calling or opening a ticket are the smaller possibility of mistakes at the time you exchange information like usernames or domain names, the faster response time as the communication is live as well as the fact that you don't need to stay on the chat all the time - you can do something different while the representative examines the issue in question. What's more, you will be able to join a live chat room from any kind of computer that is connected to the web, avoiding the phone rates that you'll have to pay when you're calling to another country.

Live Chat Support in Website Hosting

Along with the phone and ticket support, our company provides live chat support too. You will be able to contact us every day, which includes holidays and weekends, and we will give you more info about the Linux website hosting that we provide in case you are not among our customers yet, or about basic and billing questions in case you already have a user profile. Although for entirely technical matters you'll need to open a trouble ticket to the tech assistance team, as such issues require extra time to be taken care of, you can still contact us on the live chat for some tech info. For example, we will help you set up an e-mail address in your email client or troubleshoot multiple issues, saving you plenty of time. Even if our phone lines are already off for the day, you will be able to talk to a live person.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is available to all of our future and present clients. If you're thinking about a new website hosting account, you can chat in real time to one of our agents and receive more info about our Linux semi-dedicated hosting so as to choose the right package for your sites. In the event that you already own an account with us, we will be able to assist you in a very timely manner with general, billing and first-level techissues. Though in certain cases you may have to open a ticket as there're troubles that can't be resolved on the live chat, we will assist you with lots of common tasks, like setting up an e-mail account in an email client or forwarding one domain name to another one. This way, you will enjoy timely support and you will save time and effort.