Customer Support

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Being able to get in touch with your website hosting provider when you have any kind of questions or encounter any problems is quite important and how fast they will respond and take action can be crucial, especially if your web site is business-oriented, as more downtime can often mean losing potential customers. The support solutions are, in addition one way to recognize actual suppliers from resellers. The latter generally reply only to e-mail messages or support tickets and you'll need to wait for a day or even more in order to receive a response. If the issue calls for several replies, you could end up losing a few days in order to get a basic problem solved. Using a genuine and trustworthy hosting company, you'll be in a position to contact the support at any moment and get a timely response whatever the issue or the question is - customer, pre-sales or technical one.

24/7 Customer Support in Website Hosting

Our Linux website hosting come with 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring about our website hosting services before you make an order or you're an existing client and you have any kind of question or some issue, you're able to contact us any time, which includes weekends and holidays. We have many channels to contact us - several telephone lines around the globe for your convenience plus live chat support for billing, pre-sales and general questions; emails and support tickets for more technical issues or any troubles that require more time to research and fix. In contrast to many other website hosting service providers, our trouble tickets feature a guaranteed max response time of just 1 hour, which means that regardless of what the problem is, it will be resolved on time and you will not waste days in order to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you select, you're able to take advantage of our 24/7 support services even on public holidays. All your web sites will be available constantly and so will we. With numerous connection options, you are able to select the best way to get in touch with us and learn more about our solutions in case you don't have an account yet, or request support if you are already one of our customers. You can call us, have a chat with a live agent, send an email message or open a ticket from the Help section of your Hepsia hosting Control Panel. The previous two options come with a one-hour reply time warranty, though it rarely takes more than 20 minutes to receive assistance whatever the nature of the issue. Using our customer and technical support services, we are there for you anytime you need us, not a couple of days later.

24/7 Customer Support in VPS

Each virtual private server package that we offer features 24/7 customer and technical support, therefore if you encounter any problem with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you'll be able to get in touch with us at any moment, even weekends and holidays. For your convenience, we provide different ways of communication - phone support with several local numbers worldwide, live chat, emails plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical matters because it will be easier to keep track of what's going on. The maximum guaranteed response time for all emails and tickets is 1 hour, yet it rarely takes that long to receive support. In case you add the Managed Services upgrade that we offer, our administrators can also support you with any third-party software matters.

24/7 Customer Support in Dedicated Hosting

With a one-hour max reply time guarantee, you will enjoy prompt support when you get a dedicated server from our company. Our customer and technical support crews are online 24/7/365, as a result if you open a support ticket from your billing account or you send an e-mail message regarding any issue with your server or the pre-installed software on it at any time of the day, you will have an answer within the hour, even during holidays. Our ticketing system is the more suitable option in case the matter involved needs more time to be resolved or when it should be given to our admins, as it's a lot easier to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you're able to phone us or talk to a live agent using our chat service. If you add the Managed Services upgrade to the server plan, our admins can also help you with third-party software installation and troubleshooting and just like the basic support, this service is available 24/7 as well.