In case you have purchased a hosting plan and you’ve got some inquiries associated with a given feature/function, or in case you’ve come across a certain complication and you require support, you should be able to contact the respective customer service team. All web hosting providers deploy a ticketing system irrespective of whether they offer other means of contacting them aside from it or not, as the most efficient way to resolve an issue most often is to open a ticket. This method of communication makes the replies sent by both parties easy to track and permits the help desk support team representatives to escalate the problem in the event that, for instance, a system administrator should interfere. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, so you need to have at least two different accounts to touch base with the client service staff and to actually administer the hosting space. Constantly switching between different accounts may be a drag, not to mention the fact that it requires a very long time for the majority of web hosting companies to answer the tickets themselves.

Integrated Ticketing System in Website Hosting

In stark contrast to what you may find with numerous other hosting providers, the ticketing system that we use with our Linux website hosting is an integral part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You will not need to remember different logon credentials, as you’ll be able to manage both your tickets and the web hosting account itself in one place. So, in case you have an inquiry or come across a complication, you can touch base with our help desk team on the spur of the moment. Our system includes a clever search mechanism. This suggests that even if you’ve submitted a plethora of tickets through the years, you’ll be able to find the one that you want with no effort. Moreover, you can read knowledge base hints on troubleshooting commonly confronted obstacles.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting, was built with one aim in mind – that you should be able to manage everything connected to your account in a single location and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you’ve got a query or confront a challenge, you can touch base with our tech support staff momentarily without having to sign into some other admin dashboard. You can look through your web files or check different account settings while you open a new ticket or read the response to an older one. If you have numerous tickets and you want to track down a specific one, you can take advantage of the intelligent search box, which is available in the Help section. We guarantee that you will obtain a response in no more than 60 minutes irrespective of the essence of your query or problem.