Support Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Resolution Guarantee

  • Our team of qualified professionals will try their best to reply to your service inquiries in up to 1 hour. If, however, the trouble you have stumbled upon needs the help of our Admin =Team,= we’ll send the ticket to the administrator in charge and will submit a note to inform you.

  • Top quality support service

  • Top–quality Client Support Service

  • Our customer support Department is going to be on duty for you day and night to to attend to all support demand tickets that you send to us. We offer customer assistance for all the programs that are pre–configured on your hosting server. These include our custom made Website Control Panel, the preferred Operating System and the server management panel (with regards to the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • A detailed and routinely updated article base is built into our in–house built Website Control Panel. It includes quick tips on how to perform all of the regular web site management duties. The Help section offers in–depth how–to articles and step by step video guides. You can access the Help area by clicking the Help or Video buttons in the right side of each Control Panel section.